Do you offer international shipping?
At the moment, we do not.
How long is the shipping duration?
Typically, it takes 3-5 business days. The specific timeframe depends on your chosen shipping method and the volume of your order.
How does The Smoking Store gather my information?
What shipping methods do you employ?
- FedEx/UPS Ground Home Delivery: 1–5 business days within the lower 48 States; 3–7 business days to and from Alaska and Hawaii.
- USPS Express Mail: 1-2 business days. For instance, an order shipped on Monday will be delivered on Tuesday or Wednesday. Please note that express orders placed after 10 a.m. Eastern Standard Time will ship the following business day. The 1-2 business days express shipping time will be counted from the day the package ships.
- USPS Priority/First Class Mail: 1-3 business days.
What is your return policy?
Given the nature of our business, opened or used products cannot be returned.
Do you provide refunds?
Refunds or store credit are available for unused or unopened products.
What payment methods do you accept?
We accept all major credit cards.
What are your warranty terms and conditions?
Certain products come with manufacturer's warranties.