FAQ's

Do you offer international shipping?
At the moment, we do not.

How long is the shipping duration?

Typically, it takes 3-5 business days. The specific timeframe depends on your chosen shipping method and the volume of your order.

Is it secure to make purchases with you? Can I confidently use my credit card on your website?

Absolutely! Your safety is our top priority. Our secure servers ensure that your credit card and personal details are always safeguarded. Rest assured, we never share your personal information under any circumstances. We do not store your credit card information on our servers or in our records at any point. Additionally, your credit card details are not displayed on receipts or invoices. Your peace of mind is important to us.

How does The Smoking Store gather my information?

We collect information when you register on our site, place an order, or subscribe to our newsletter.

During the ordering or registration process, you may be required to provide your name, email address, mailing address, phone number, or credit card information. We never share your personal information under any circumstances.

What shipping methods do you employ?

We utilize FedEx, UPS, and USPS for shipping

FedEx/UPS Ground Home Delivery: 1–5 business days within the lower 48 States; 3–7 business days to and from Alaska and Hawaii.
USPS Express Mail: 1-2 business days. For instance, an order shipped on Monday will be delivered on Tuesday or Wednesday. Please note that express orders placed after 10 a.m. Eastern Standard Time will ship the following business day. The 1-2 business days express shipping time will be counted from the day the package ships.
USPS Priority/First Class Mail: 1-3 business days.

How can I check the shipping status of my order?

If you have an account with us, simply log in and click on the "View Order Status" link to access the current shipping status of your order.

What is your return policy?

Given the nature of our business, opened or used products cannot be returned.

Do you provide refunds?

Refunds or store credit are available for unused or unopened products.

What payment methods do you accept?

We accept all major credit cards.

What are your warranty terms and conditions?

Certain products come with manufacturer's warranties.